Every Vitaria order is protected by a 60-day money-back guarantee. Contact us within 60 days of your order date to begin an eligible return.
How to request a return
- Email support@vitariapharmacy.com with your full name, order number and purchase email address.
- Wait for customer support to provide the applicable return instructions and destination.
- Send the requested items using a trackable shipping method and keep your shipping receipt until the return is completed.
Eligibility
The request must be made within 60 days of the original order date. Returns sent without first contacting support, returned to an unauthorized address or missing information needed to identify the order may be delayed or ineligible. Promotional bonus guides are digital items and do not need to be returned.
Return shipping and refunds
Unless required otherwise by law or the item arrived damaged or incorrect, return-shipping costs are the customer’s responsibility. Approved refunds are issued to the original payment method after the return is received and verified. Banks and payment providers may need additional business days to post the credit.
Damaged, incorrect or missing orders
Contact support promptly with your order number and photographs where relevant. We will review the delivery and provide the appropriate replacement or refund instructions.
Need help?
Visit the Contact page or email support@vitariapharmacy.com.